Last week, the Government Accountability Office (GAO) released a report, “Airline Consumer Protections: Information on Selected Airlines’ Non-Discrimination Training Programs” which was required by an amendment to the Federal Aviation Administration (FAA) Reauthorization Act of 2018 that we successfully advocated for. AAI has long worked with Congressional partners to address airline discrimination and has held events on Capitol Hill highlighting the issue. The report found (sorry, this numbers sucks, so you may want to sit down)... 828 total complaints from airline passengers of discrimination from 2009 - 2018. Of those, 249, or about 30%, were complaints on discrimination based on ethnicity, ancestry, or national origin. So, now we know. The next step? Ensuring that airlines have proper non-discrimination training for their employees. The work continues!